Privacy Policy & Terms of Service

Last updated: September 9, 2026

1. What information we collect

Depending on how you use this site, we may collect:

• Contact & quote forms (web design and marketing pages): your name, email address, business type, budget tier, and project details.
• Project intake form (start page): the services you're interested in, your business name and type, current website, budget, and timeline.
• Free site audit form: your current website address, name, email, and business type.
• Booking demo & booking widget: if you book an appointment, your name, phone number, email address (optional), and the service, staff member, and time you choose.

We don't collect payment information through any of these forms — billing details are handled separately via Stripe once a project begins.

2. How we use your information

• To respond to your inquiry and scope your project
• To send you a proposal or quote
• To communicate about an active or upcoming build
• To confirm, remind you about, or reschedule appointments you book through our booking system

We do not sell, rent, or share your information with third parties for marketing purposes.

3. Booking system & AI voice agent

Umar Media offers an online booking system and a 24/7 AI voice agent as a service — both on this site and on client websites we set it up for.

Online booking: When you book through a booking widget, your appointment details (name, phone, optional email, service, staff member, and time) are stored securely in our booking database so the business can honor your appointment, send confirmations and reminders, and let you cancel or reschedule through your appointment link.

AI phone calls: Calls answered by the AI voice agent may be recorded and transcribed so the business can review bookings and improve service quality. Where calls are recorded, the agent discloses this at the start of the call. Call data is retained only as long as needed for these purposes.

Text reminders: If a business has SMS reminders enabled and you provide a phone number when booking, you may receive appointment reminder texts. These are transactional messages about your appointment, not marketing. Reply to the business directly to opt out.

When our booking system runs on a client's website, that business is the controller of its customers' booking data; Umar Media processes it on their behalf to operate the system.

4. Analytics & cookies

This site uses Google Analytics to understand how visitors use the site (pages viewed, general location, device type). This data is aggregated and not used to personally identify you. You can opt out using a browser extension like Google's Analytics Opt-out Add-on.

5. Third-party services

Form submissions are processed by Formspree, call scheduling is handled by Calendly, booking and appointment data is stored with Supabase, payments are processed by Stripe, and appointment reminder texts are delivered through an SMS provider. Each has its own privacy policy governing how they handle data on our behalf.

6. Project ownership

You own your domain and choose your own hosting provider. Once a project is delivered, the files and design are yours — see the Terms below for what happens if you leave the upkeep plan.

7. Terms of service

Build timeline: Projects typically take 3–10 business days depending on project complexity.

Revisions: Adding, removing, or changing features within the original scope is included. Work outside the original scope is quoted separately.

Monthly upkeep: Every tier includes a 10% monthly upkeep and support fee, billed on the same date each month as your site's launch, starting the month after launch.

Cancellation: Cancel the upkeep plan anytime with 30 days' notice. You're free to leave and keep everything built for you — support and maintenance simply end when the plan does, and you're welcome to resubscribe later.

Payment: We accept secure payments via Stripe. Every project begins with a signed contract before any work starts on the website in question. Starter-tier projects are paid in full upon completion and delivery. Standard and Premium-tier projects are billed in two installments: 50% due to begin the build, and the remaining 50% due upon completion, prior to final handoff. Deposits secure your place in our build schedule and are non-refundable once work has begun.

Marketing services: Marketing plans are quoted per business and run month to month under a signed agreement covering scope, deliverables, and reporting. Cancel anytime with 30 days' notice.

Booking & AI appointment setting: The booking service starts at $500/month plus a one-time $1,000 setup fee, scaled to scope. The setup fee covers configuration of your services, staff, hours, calendar, and the AI agent, and is non-refundable once configuration work has begun. The monthly service can be cancelled anytime with 30 days' notice; when it ends, the booking widget and AI agent are deactivated. Consultations and trials are free.

8. Contact

Questions about this policy or your data — email team@umar-media.com.